Cisco Texting for Teams
Orchestrating customer communication on the customers’ preferred channel
No App
Expand the reach of Cisco Teams to mobile phones – no app or app download needed.
Enterprise Text
Enterprise customers deliver SMS/MMS text messages from their Enterprise Collaboration applications.
No App
Expand the reach of WebEx Teams to limited-app phones – no app or app download needed.
Enterprise Text
Enterprise customers deliver SMS/MMS text messages from their Enterprise Collaboration applications.
Messages to Mobile
Any text-enabled mobile phone can communicate to Cisco Teams.
Mobile Integrations
Native mobile messaging enables communication between partners or companies with different Collaboration platforms.
Messages to Mobile
A mobile phone number replaces WebEx Teams messages.
Mobile Integrations
Native mobile messaging enables communication between partners or companies with different Collaboration platforms.
Native Mobile Communications
- Connect any Cisco Team to the Syniverse Communications Gateway via Native Mobile (SMS / MMS)
- Enable text numbers that feed into Cisco Teams.
- Responses from Team members delivered back over text.
- The Text Bot will connect into the Syniverse SMS connector and deliver inbound messages to Teams.
- The Text Bot will convert the replies from Cisco Teams message into a SMS/MMS message that the Syniverse Communication Gateway delivers.
- Users receive the message on their mobile phone and have the capability to reply to the text message.
Use Cases
- Text to schedule video interviews for candidates
- Text to schedule accountants, lawyers, loan officers
- Text to open tickets with product support
- Text to schedule open office hours with university professors
- Text to report maintenance requirements for public roads
- Text to schedule sales representative call or visit
- Text to report insurance claims, send pictures from mobile
- And many more…