Approved Contact Releases AI-Powered, vCon-Enabled Texting within Crexendo® Ecosystem
- waynegoldstein
- Oct 23
- 2 min read
Partnership extends AI, compliance, and analytics capabilities to Crexendo and NetSapiens partners.
[Phoenix, Arizona] – October 23, 2025 — Approved Contact, a leader in privacy-first communication and compliance solutions, today announced the launch of AI-powered, vCon-enabled texting integrated with the Crexendo’s NetSapiens Unified Communications platform, extending AI-powered and vCon-enabled capabilities to Crexendo’s customers and the NetSapiens service provider community. This release delivers a groundbreaking step toward intelligent, compliant, and fully traceable business messaging.
Key Capabilities
AI Insight Engine: Analyzes message content, measures sentiment, and generates actionable insights to help identify customer satisfaction trends and improve response strategies
vCon-Formatted Texting: Messages are prestructured for AI analysis
Seamless Crexendo Integration: Direct interface for easy deployment and management
TCPA-Compliant Messaging: Full Permissions Network connectivity for consent verification and audit trails
For NetSapiens service providers, this integration represents a turnkey opportunity to deliver AI-enhanced texting and analytics within their existing UC deployments.
“Our collaboration with Crexendo makes enterprise-grade texting not only smarter but more responsible,” said Doug Worth, Vice-President of Product Support with Approved Contact. “By combining AI, vCon formatting, and Crexendo’s UC technology, we’re enabling brands to finally understand what their customers are feeling in real time and to respond faster and more thoughtfully.”
Unlocking Hidden Value in Conversations
The vCon format (Voice Conversation) provides a structured way to capture and store communications, including text messages, metadata, and contextual insights, in a machine-readable standard. When paired with Approved Contact’s AI engine, organizations can query message threads, evaluate tone, and identify patterns that would otherwise remain buried.
Use cases include:
Detecting negative sentiment early to prevent customer churn
Identifying service or agent performance trends
Generating automated summaries and reports for compliance or internal reviews
Enhancing customer satisfaction tracking through sentiment-driven alerts
“Every text thread is a customer touchpoint with hidden data,” added Worth. “By combining AI, vCon, and compliance, we’re helping businesses and service providers deliver new insights and a higher level of value to their end users.”
Compliance and Connectivity, Simplified
Every AI-enabled text sent through Approved Contact’s platform is automatically validated through our Permissions Network, ensuring that all communication adheres to TCPA and consent regulations.
“Together, we’ve created a unified approach to intelligent messaging that pairs Crexendo’s enterprise reliability with Approved Contact’s compliance-first innovation,” said Jeff Korn, Crexendo’s CEO and Chairman. “Our customers can now deploy AI-assisted texting and sentiment tracking without sacrificing security or compliance.”
About Approved Contact
Approved Contact is a privacy-first communication platform that enables compliant messaging for businesses of all sizes. Integrated with leading UC and CCaaS platforms, including Microsoft Teams, Webex, Zoom, RingCentral and now NetSapiens/Crexendo, it helps companies simplify communication, automate compliance, and build customer trust through permissioned, data-driven interactions.
Learn more at www.approvedcontact.com.
About Crexendo®
Crexendo, Inc. is an award-winning software technology company that is a premier provider of cloud communication platform and services, video collaboration and managed IT services tailored to businesses of all sizes. Our solutions currently support over six million end users globally, through our extensive global network of over 235 cloud communication platform software subscribers and our direct retail offering. For more information, please visit www.crexendo.com.
Media Inquiries: sales@approvedcontact.com
Crexendo Contact:
Doug Gaylor
President and Chief Operating Officer
602-732-7990
