Why Us
Why Us
Respond to customer inquiries swiftly and effectively. Optimize customer service processes for efficiency. According to Gartner, SMS boasts a remarkable 98% open rate. According to Mobile Squared, 90% of SMS are read within three minutes 78% of consumers say that SMS marketing is the fastest way to reach them. Zendesk CX trends:
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72% of customers want immediate service
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71% demand natural, conversational experiences
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70% expect anyone they interact with to have full context
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66% want interactions not to interrupt their current action
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62% think experiences should flow naturally between both physical and digital spaces
Text-Enabling
Feature: Integration to text-enable existing Teams, Webex, Zoom, and RingCentral numbers.
Functionality: It allows users to send and receive SMS messages using existing communication channels .
Compatibility: Seamless integration with Teams, Webex, Zoom, and RingCentral platforms.
Customer Conversation Management
Feature: Smooth transition between voice calls and SMS during customer conversations.
Functionality: It enables users to switch between voice calls and SMS without interruption, ensuring a seamless communication experience.
Accessibility: Available on mobile devices for uninterrupted communication on the go.
Integration of e-Discovery and Data Loss Prevention Products
Feature: Integration with e-discovery and data loss prevention products.
Functionality: Connects the website with e-discovery and data loss prevention tools to enhance data security and compliance measures.
Compatibility: Compatibility with leading e-discovery and data loss prevention software solutions from Microsoft, Smarsh, Global Relay, and more.
SMS API Integration
Feature: Integration of an SMS API.
Functionality: Provides developers with the capability to include SMS functionality into their applications.
Accessibility: Easily accessible API documentation and resources for developers.
Versatility: Allows developers to incorporate SMS features tailored to their application requirements.