business texting platform

For Enterprise Teams That Need More Out of messaging

Approved Contact brings two-way SMS/MMS into UC tools your teams already use with 10DLC enablement, brand verification, and compliance infrastructure that proves you did things the right way. 

How This Business Texting Platform Works

Familiar Enough to Use on Day One

Users don’t want another system to learn. Approved Contact is designed to feel like regular texting—clean conversation threads, fast replies, MMS where supported, and shared visibility where teams need it. Adoption isn’t a project. It’s just texting. 

Brand-Verified + 10DLC-Enabled

Carriers and regulators have raised the bar for business messaging. Deliverability now requires transparency, accountability, and permission—and Approved Contact is built around all three. 

  • Brand and campaign registration workflows 
  • Status visibility so you know what’s approved and what’s stuck 
  • Messaging programs built around consent, opt-out, and use-case clarity

10DLC and clean consent aren’t annoying paperwork. They’re what keeps your messages out of the spam folder and your business out of trouble. 

Purpose-Built AI

Approved Contact is built to support the way different teams communicate. With configurable workflows and AI-ready capabilities, organizations can shape the texting experience around their users, departments, compliance needs, and customer conversations.

  • Custom Workflows: Configure texting experiences around departments, roles, business numbers, and use cases.
  • AI-ready support: Use AI-assisted capabilities to help teams work faster while keeping business messaging inside approved workflows.
  • Flexible deployment: Support different teams, locations, and communication models without forcing everyone into the same process.
  • Governed by design: Keep customization aligned with consent, compliance, opt-out rules, and administrative oversight.

Text Inside the UC Platforms Your Teams Already Live In

Other SMS tools make your users context-switch. Approved Contact does the opposite: texting lives right inside Teams, Webex, Zoom, RingCentral, or other UC platforms.

No extra app. No lost conversations.  

A UC texting integration, not another app

Texting for Zoom

Texting for MS Teams

Texting for Webex

Texting for RingCentral

A Compliance Infrastructure for How Enterprises Work

Enterprises don’t fail compliance because they’re careless. They fail because systems are fragmentedopt-ins in one place, texts from another, field teams on personal phones. Then legal asks for proof and everyone’s hunting for screenshots. 

Consent captured and organized
Opt-outs honored consistently
Records can be retrieved quickly when questions show up
Governance built into real workflows

Why Enterprises Choose Approved Contact Over Generic SMS Tools

Generic texting apps may work for small teams. Enterprise environments require governance, visibility, and compliance built into the workflow.

Capability
Approved Contact
Generic SMS Tools
User Experience
Native inside Teams, Webex, Zoom, RingCentral, and other UC platforms
Separate app or UI users resist
Governance
Centralized controls across users, numbers, and departments
Limited oversight across teams
Compliance
Embedded enterprise SMS compliance across workflows
"Compliance" features without real enforcement
Visibility
Searchable message history for audits and reviews
Minimal audit visibility
Device control
Business texting tied to company numbers, not personal devices
Often dependent on personal or unmanaged devices
Partner ecosystem
Built-in partner and provider programs
Not designed for service providers
Approved Contact
Native inside Teams, Webex, Zoom, RingCentral, and NetSapiens
Generic SMS Tools
Separate app or UI users resist
Approved Contact
Centralized controls across users, numbers, and departments
Generic SMS Tools
Limited oversight across teams
Approved Contact
Embedded enterprise SMS compliance across workflows
Generic SMS Tools
"Compliance" features without real enforcement
Approved Contact
Searchable message history for audits and reviews
Generic SMS Tools
Minimal audit visibility
Approved Contact
Business texting tied to company numbers, not personal devices
Generic SMS Tools
Often dependent on personal or unmanaged devices
Approved Contact
Built-in partner and provider programs
Generic SMS Tools
Not designed for service providers

Frequently Asked Questions

Is Approved Contact a business SMS platform or an enterprise texting platform?

Both. It’s a business SMS platform built for scale and governancethat’s what makes it enterprise-grade. 

The opposite. Texting lives inside the workflow your team already uses, so adoption isn’t a training project. 

Not really. They’re different channels with different security models. Approved Contact focuses on SMS/MMS inside UC tools, with the compliance and inspection layers enterprises require.  

Yes. If you’re a UCaaS/CCaaS/CPaaS provider or channel partner, start with the AC Partner Program. 

See It Inside Your UC Environment

If you care about integrations, user adoption, and enterprise-grade controls—don’t settle for a generic SMS portalLet’s show you what business texting looks like when it’s actually built for enterprise.