Webex gives you control over calls, but texting often lives outside the system with no visibility.
Approved Contact brings SMS and MMS into Webex Calling, with full control, compliance, and recordkeeping built in.
Most Webex organizations end up with the same fragmented picture: reps texting customers from personal numbers because it’s faster, shadow tools with no admin oversight, and a compliance gap that IT discovers only after something goes wrong. Texting feels like a small problem until a complaint arrives, and no one can prove permission was ever granted.
Approved Contact integrates directly within Cisco Webex. Users send and receive texts from existing Webex Calling numbers, inside the Webex interface they already know. No new app. No new number to manage. Admins control access centrally. Compliance workflows handle consent, opt-out, and policy enforcement.
Familiar for your users. Defensible for IT and compliance. That’s what Webex texting is supposed to look like.
Webex Calling deployments in regulated industries typically include call recording, retention policies, and access controls. Approved Contact brings the same compliance discipline to outbound SMS.
No scare tactics. No legal guarantees. Just a platform built for how enterprises actually operate.
Go deeper on compliance infrastructure:
Mobile carriers require business texting programs to register brands and campaigns before traffic runs reliably. For Webex Calling organizations, especially those in finance, healthcare, or government, 10DLC registration is also a transparency requirement that aligns with the compliance culture already built into the voice environment.
Yes. Approved Contact enables SMS directly inside the Webex interface; no separate app required. Users text from their existing Webex Calling numbers.
In most cases, no. Approved Contact text-enables your existing Webex Calling numbers. We’ll walk through your specific setup during a demo.
It supports consent-aware infrastructure and program governance built into Webex workflows. Pair it with Proof of Consent and Communication Compliance Software for the full picture.
It’s built to meet enterprise requirements, but it’s also used by Webex partners and providers deploying Webex Calling for their customers.
The Webex app handles internal messaging. Approved Contact enables outbound SMS/MMS to external contacts—customers, prospects, and partners—with 10DLC compliance and consent infrastructure that standard Webex doesn’t provide.
